Welcome to Intrika.com, the owner and operator of this site is Femina Lace International Co. LTd. and its affiliates agree to provide their services to you subject to the following terms and conditions. If you visit or shop at Intrika.com you agree to be bound by these terms & conditions of use, as they exist at the time of use. Please read them carefully. In addition, when you use any current or future Intrika.com service or visit, whether or not included in the Intrika.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
Electronic Communications When you visit Intrika.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of Intrika.com or its content suppliers. The compilation of all content on this site is the exclusive property of Intrika.com(as the case may be). All software used on this site is the property of Intrika.com or its software suppliers.
Trademarks Intrika has filed application for the of its trademark and intellectual property under the relevant legislation, it is currently awaiting registration. Any violation of our trademarks or intellectual property will be liable for legal action.
Site Access Intrika.com grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of – Femina Lace International Co. Ltd(hereinafter referred as Femina Lace). You may not use any proprietary information (including images, text, page layout, or form) of Intrika.com and our affiliates without the express written consent of Femina Lace. You may not use any Meta tags or any other hidden text utilizing Intrika.com name or trademarks without the express written consent of Femina Lace. Any unauthorized use terminates the permission granted by Intrika.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Intrika.com so long as the link does not portray Intrika.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Intrika.com logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Account If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Intrika.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Reviews, comments, communications, and other content Visitors may post reviews, comments, and other content; send e-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Intrika.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Intrika.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Intrika.com and its affiliates and sublicenses the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Intrika.com or its affiliates for all claims resulting from content you supply. Intrika.com has the right but not the obligation to monitor and edit or remove any activity or content. Intrika.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of loss All items purchased from Intrika.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Product Descriptions Intrika.com and its affiliates attempt to be as accurate as possible. However, Intrika.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Intrika.com itself is not as described, your sole remedy is to return it in unused condition subject to the Return Policy.
Pricing Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency represents the full price of the product.
With respect to items sold on Intrika.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
If the correct price for the item is lower than our stated price, we will charge you the lower amount and ship the item to you.
If the correct price for the tiem is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by Intrika.com.
The prices displayed on this site are quoted in US Dollars with approx. conversion rate in Indian Rupees. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.
Shipping All of Intrika orders are shipped door-to-door from our warehouse in Pathmthanee, Thailand to your provided shipping address. Processing the order normally takes the timeframe as specified in the shipping policy.
Shipping destinations offered by Intrika.com for delivery will be extended and updated from time to time and listed online. We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and we later realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.
You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call Customer Service and quote your tracking number to trace your package.
Duties and Taxes All of Intrika orders are shipped internationally from our warehouse in Pathumthanee, Thailand to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Intrika takes no responsibility for non delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and we will not provide any refunds in such cases.
For all orders to India any duty & taxes on such orders will be borne by us and our delivery partner will clear the shipment. if customer needs to pay any duty on an orders shipment please notify our customer care for the same.
Sizing The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.
Product properties and wash care All our products should be professionally dry cleaned only.
Colors We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate
Disclaimer of warranties and limitation of liability This site is provided by Intrika.com on an as is and as available basis. Intrika.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. For the avoidance of doubt, the owner of this site does not warrant that the function of this site or which you access through the site, such as hyperlinks, will be uninterrupted or error free, that defects will be corrected or that the server that makes it available are free of viruses or bugs.
To the full extent permissible by applicable law, Intrika.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Intrika.com does not warrant that this site, its servers, or e-mail sent from Intrika.com are free of viruses or other harmful components. Intrika.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Indemnification You agree to defend, indemnify and hold Femina Lace and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys fees, arising from or related to your use of the site.
Applicable Law By visiting Intrika.com, you agree that the laws of Thailand, under the jurisdiction of the Courts of Thailand, without regard to principles of conflict of laws, will govern these Terms & Conditions of Use with respect to any dispute of any sort that might arise between you and intrika.com or Femina Lace or its affiliates.
Disputes Any dispute relating in any way to your visit to intrika.com or to products you purchase through Intrika.com shall be submitted to confidential arbitration in Thailand, except that, to the extent you have in any manner violated or threatened to violate Intrika.com intellectual property rights, Intrika.com may seek injunctive or other appropriate relief in any court in Thailand or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted by …arbitrators under the arbitration Rules of the International Chamber of Commerce. The arbitration award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site policies, modification, and severability Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to Intrika.com. We reserve the right to make changes to our site, policies, and these Terms and Conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.
"We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"
We at Intrika.com give maximum priority, not only to your shopping experience but also to your safe and secure shopping. Keeping the same in mind, we have put various levels of protections in place to ensure that our transaction process is extremely safe and that our customers' information is highly secure. For higher security Intrika.com does not accept any financial information on its servers. All such information entered by you is directly received by our Banks servers and are then transmitted to your banks servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL). The Majority of online transactions are completed without incident. However, please keep in mind that customer protection is always a two-way process. When buying on any online portal, caution must always be practiced by the user. Following are some guidelines that would help you ensure a safe and secure online shopping experience.
Safety and Security Tips
Protect your passwords.
Keep your passwords private. Remember, anybody who knows your password may access your account.
If using a public computer or terminal, always log out when you complete an online session.
Avoid using the same password for multiple online accounts.
Be aware of unsolicited e-mail and telephone contacts.
Intrika.com will never e-mail or call a customer and ask that they disclose or verify their Intrika.com password, credit card, or banking account number. Such information should only be submitted on the web page forms, when completing an order on the website or when making updates to Your Account areas and never on phone or e-mail to us. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead go directly to www.intrika.com and then to your account.
If you are contacted by, or receive an unsolicited e-mail from an unknown entity impersonating as Intrika.com or any of its sister concerns or associates, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to moc.akirtni@eracremotsuc for investigation.
Customers should always carefully review their order and shipment confirmation e-mails to ensure that they are legitimate and have been sent by Intrika.com. To do this, simply cross-reference confirmation e-mails with the transaction history found in your account area. If you receive shipment confirmation e-mail for a transaction you have not done, report the incident to moc.akirtni@eracremotsuc immediately.
If you receive an e-mail asking for personal details such as your password never respond to it.
If you receive a suspected spoofed Intrika.com e-mail, or discover a fake Intrika.com website, please report the incident to moc.akirtni@eracremotsuc.
Ensure your Personal Computer is protected.
Fraudsters send genuine-looking emails that contain viruses and Trojans. These viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.
Here are a few important action points that you should bear in mind:
Keep your PC updated with the latest anti-virus / anti-spyware software.- Install a personal firewall on your PC to protect your account.
Keep your PC updated with the latest security patches and, most importantly,
Do not click on links or open attachments in unknown or unsolicited (spam) emails.Lastly, we at Intrika.com would always want to support the cause of safe e-shopping, you can help us by doing so, by reporting any suspicious activity. Intrika.com highly values your cooperation.
Intrika Customer Care At Intrika it is our endeavor to provide you with the best of customer service. You can reach us at our customer care toll free number between 09.00am and 4.00 pm from Monday to Saturday, or you may email us at moc.akirtni@eracremotsuc, we will make all attempts to respond to you within 24hrs.
You may contact our customer care for anything pertaining to Intrika.com. Typically customers contact our customer care for:
Password related queries
Login related queries
My account / profile change queries
Payment related queries
Merchandise/product related queries
Pricing, promotion, discount related queries
Delivery related queries
Anything that the customer may wish to clarify about Intrika.com. To enable us to respond quickly and effectively, in any communication with us, please provide information such as Your order Number, invoice number, style no or product code, date of shopping etc. The more information you provide, the quicker we will be able to respond to your query
Hassle free shipment We are committed to delivering your order swiftly and in good condition.
Please note our shipping policy is as follows: In the unlikely event that we are not able to ship your order completely within the stipulated time, we shall inform you about the same.
If you wish to ship products to different addresses, you shall need to place multiple orders.
We ship from Monday to Saturday excluding public holidays.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall endeavor to ship all items in your order, this may not always be possible due to product characteristics, or availability. In such case we would inform the situation to you, and the unshipped part of your bill would be refunded back to you at the earliest.
If you believe that the delivered product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at +66 29096343 for Indian customers can call toll free no 0008001003496 (9.00am-4.00pm) 6 days a week or mail us at moc.akirtni@eracremotsuc, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
If you have questions or concerns regarding this statement, you can contact us at +66 29096343 for India Toll Free no 0008001003496 (9.00 am to 4.00 pm) or email us at moc.akirtni@eracremotsuc
The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by Intrika.com or to the people that are not engaged, employed or managed by Intrika.com
Through this document, we wish to make you feel at ease while using our websites, and not hesitate while sharing important information with us. We would like to make you aware that by using our websites you are agreeing to the collection of certain data.
Do feel free contact us with your questions or concerns about privacy on this website.
Information that may be collected from you?
Intrika.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.
Kindly, note that Intrika.com does not collect your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does Intrika.com have access to, or store, your complete card account information.
We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.
While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from cookies sent to your browser from web server cookies stored on your hard drive, including but not limited to:
IP address, assigned to the computer which you use.
The domain server through which you access our service.
The type of computer you are using.
The type of web browser you are using.
While you are transacting on our website, personally identifiable information collected about you may include:
First and last name.
Contact details including phone numbers.
PIN/ZIP code. - Demographic profile (like your age, gender, occupation, education, address and durables owned).
Personal preferences and interests (such as books, movies, music and so on); and
Your opinion on services, products, features on our websites.
We may also collect the following information about:
The pages you visit/access.
The links you click on our website.
The number of times you access the page.
Things you view, add to bag, add to wish list.
Other websites you open simultaneously while browsing on ours
You may terminate your account at any time by writing to us at moc.akirtni@eracremotsuc from the email ID you have used for creating your account login, and mentioning Please close my intrika.com account in the subject line. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in the archive on our servers even after the deletion or termination of your account.
When / how do we collect the information?
We will collect anonymous traffic information from you when you visit our website.
We collect the personally identifiable information from you when you register with us or you transact as a guest. During registration you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests etc.) Upon registration users may receive communications from Intrika.com (e.g. newsletters, updates). Even when transacting as a guest we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number etc.).
We use this information to contact you about the services you are using on our website and services in which you have expressed interest.
When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfill your requested service. You must provide contact information (such as name, email, and shipping address).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We are the sole owners of your information collected by us at different points on our Website.
We may at certain times make chat rooms, forums, instant messenger and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone.
If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
How is the information used?
We use your contact information to send you:
Password reminder and registration confirmation.
Event based communications such as order information, renewal notices, invites, reminders etc.
Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.
We use your personal information to:
Improve personalized features on our websites to enhance your shopping experience.
To contact you for your account / profile related matters or any other reason as may be necessary.
To provide the services requested by you example deliver merchandise ordered by you.
To preserve social history as governed by existing law or policy.
We use anonymous traffic information to:
Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;
Recognize your usage privileges to our website.- Administer and manage smooth functioning of our website by diagnosing problems.
Track your session and activities so that we can understand better how people use our website.
Who do we share your information with?
We do not share or rent your information with third parties except our agents and alliance partners.
We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, and credit / debit card processing companies to process the payment for goods and services ordered from Intrika.com website. These entities do not retain, store, share or use personally identifiable information for any other purposes.
If you have any questions about security on our website, you can email us at:moc.akirtni@eracremotsuc
We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website.
You can offer your views, suggestions, if any, by submitting the filled in feedback from online.
You may pay for your purchases on Intrika.com using one of the following options:
Valid Credit / debit Cards (VISA or Master or JCB )
Valid Debit cards (VISA or Master or JCB ) may be used, if your issuing bank permits you to use these online Secure Card payments
We accept PayPal payments as well please read PayPal terms & conditions before using.
Intrika.com accepts all Visa and Master credit cards and debit cards and is committed to provide a safe transaction environment by using a secure process for payment handling
For greater security, we have enabled our systems for Verified by VISA and Mastercard Secure Code facility, applicable to VISA and MASTERCARD respectively. This is an additional security measure necessitating you to enter a password which only you, the card holder, can have access to. Also, Intrika.com does not capture any such passwords and you enter this directly into a bank secure system.
It is not uncommon for a request for credit / debit card authorization to fail once or twice before the card is finally authorized. This happens due to problems with your card issuing banks servers. You must try again till you get a successful notification.
At times the bank payment servers or your issuing banks payment servers may be down, in which case a message will be posted informing you of the same. Under such circumstances, you can continue shopping and add items to the bag which would then be saved and you can come back later and complete the payment transaction within 24 hours.
Payment on your card bill will appear in your local currency (as per the norms of your card issuing bank). Your card will be charged in Indian currency as per prevailing rate of exchange and charge policies of your card issuer.
Return and Exchange Policies
We want you to love what you ordered, but if something isn't right, let us know. Subject to the conditions below will give you an exchange on that piece in another color, a different size, or an entirely new style.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 14 days from the date on which these goods are delivered.
Once we receive your feedback on the ordered merchandise the customer care team at Intrika.com will study the need for return or exchange and based on their jurisdiction the exchange or refund (s the case may be) will be made processed.
Please note that there no returns on discounted and made to order merchandise, unless it is not received in good condition, is damaged or defective.
International Returns We do not offer merchandise exchanges on orders shipped internationally (outside of Thailand). In the unlikely event that any internationally shipped merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at moc.akirtni@eracremotsuc within 48 hours of receiving the ordered goods.
Refunds on international orders include duties, taxes and tariffs when sent(provided we have proof of the same), however unfortunately, we cannot refund your original domestic and international shipping charges.
We do not accept any returns if the product is dispatched to us after 14 days of the shipment being received. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" confirmation email from us.
Please follow these simple steps to return your purchase:
On the invoice you receive, circle the item(s) that you're returning and note the quantity and reason(s) for return on your invoice and email it back to us at: moc.akirtni@sredro
Wait for receiving a "Return Accepted" confirmation email from us.
Pack your returned goods securely in the original package, if possible, and include invoice.
Our delivery partner will come to pick the parcel between 9 am to 4 am (Monday to Saturday) except for public holidays.
Measurement should be taken directly to body.
Measurement around the fullest part of your bust with arm down by your side.
Measurement around the narrowest part of your waistline,above navel and below ribcage.
Measurement around the fullest part of your hips
Measurement should be taken directly to body
SIZE GUIDE- BODY MESUREMENTS FOR TOP (IN INCHES)
SIZE GUIDE- BODY MESUREMENTS FOR BOTTOM (IN INCHES)
INTERNATIONAL SIZE CONVERSATION CHART
Shipping / Returns
We ship free of cost across worldwide.
The shipping process normally takes seven business days to reach the shipping address once the order is dispatched. Unforeseen circumstances on the logistics provider’s end may cause delays however for which we are not liable. You will also be intimated over email once your merchandise is dispatched.
Customs and Import Duties Information:
You may be subject to import duties which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
For orders from India all custom duties, fees and taxes are borne by Intrika.com and our delivery partner will take care of the procedures.
For other countries you should contact your local customs office for further information.
Additionally, when ordering from intrika.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Exchange / Return Policy
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a exchange, within 14 days from the date on which these goods are delivered.
Once we receive your feedback on the ordered merchandise, the customer care team at Intrika.com will study the need for return or exchange and based on their jurisdiction the exchange or refund (as the case may be) may be processed.
Please note that there are no returns on discounted merchandise, unless it is not received in good condition, is damaged or defective.
We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at moc.akirtni@eracremotsuc within 48 hours of receiving the order.
Refunds on international orders include duties, taxes and tariffs when sent(provided we have proof of same), however unfortunately, we cannot refund your original domestic and international shipping charges.